Ramon Garcia

My burning hot Los Angeles patio faces west, and the sun bakes it and the house through the windows. I’d read testimonials about different awnings, and went with Sunsetter’s motorized XL model. Bad decision as it turns out and the frame is already pitting and the acrylic fabric is fading after only 10 months in use. It extends to 11’-8” which covers most of the 12’ deck but not all. The 14’ wide canopy is enough to cover the patio door and deck furniture. I picked the wall mount brackets due to the weight of the canopy and put it up as close to the soffit as I could. The frame which must not be aluminum since it is rusting is beige, which goes with the fabric but not the house trim which is dark grey. Sunsetter does not offer a grey frame – what a pity. The canopy extends and retracts with the remote, but the motor noise and squeaking of the frame are far louder than expected. I don’t suggest adjusting the pitch unless you have a couple of extra hands available; it’s not an easy process. BTW, the customer service manager as Sunsetter was not helpful at all and wanted me to pay for shipping the awning back to Malden, Mass. I have filed a complaint at the Better Business Bureau. Don’t buy Sunsetter – buy elsewhere!