Kim Moss

The installation of our Nu Image G250 would have been humorous if it hadn’t cost so much. As other reviews comment, the instructions weren’t much help. My BBQ cost significantly less and had better instructions. We adjusted the pitch, again the instructions failed to note if the arms should be fully open, closed, or partially open when adjusting the angle. We figured it out through trial and error and watching videos. The motor opens and closes the awning fine, but is louder than awaited, especially when retracting. We’ve been enjoying it a couple of years now, and it does what we want as a shading device but the Sunbrella fabric has started to fade and mildew. I have filed a claim (Nu Image would not help me) under warranty with Glen Raven the owner of Sunbrella and if they don’t replace the fabric at no charge I will file a complaint at the BBB. I’m hoping we don’t have any problems with the motor or frame corrosion which I read is a problem with Nu Image brand.