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Bill Wiere

First I asked Aleko for installation instructions. They sent me the wrong ones that had a longer rail. I moved my sidelight due to this and it did not need to be moved so now I have a hole in the side of the rig. The “correct” instructions came in Chinenglish and also had the incorrect dimensions. Fortunately, I was smart enough to put together the pieces on the ground and adjust the rails as necessary. It was about 1 1/2″ off on the overall center to center. When I did get the Aleko retractable awning installed, the motor did not work. I have been going back and forth with customer service for 3 weeks with no resolution. I currently have a working manual shade but it is a workout. The customer service has been absolutely terrible. I understand having some delayed response with the current Covid19 situation but come on! Do not buy this c**p!