When the awning first arrived it looked great and it seemed pretty well-built. Was a little disappointed that it appeared to have some scratches on it and one of the end-caps was missing, but that is not so bad as to be a deal-breaker for me. My other complaints are that the motor does not always work well, and the thing really droops down. One suggestion is to make sure you are installing it at least four feet above the height where the awning will pitch down to.