Company Reviews

We purchased the Prestige Cassette model from an Eclipse dealer. We wanted the cassette to protect the awning when not in use since it’s on a gable wall, and because it looks more finished. We didn’t experience any delivery or installation issues like some reviews and my neighbor commented on. Adjusting the pitch seemed to be the most difficult part of the day – I’m glad the installers did it and not me. I won’t attempt to adjust it again (if needed) in the future. I’m hoping the wind load rating is accurate, as the light aluminum arms and frame don’t look heavy enough, but the warranty seems good. Will update this review in a few months.

I have a small confectionery store and wanted to draw attention to my location so went with the Eclipse Premier, by Eclipse. The fabric color matches my brand and compliments the storefront. The arms don’t look strong, but it has stood up to daily use, although it has only been 3 months. I didn’t go with any Eclipse sensors, too many things that can go wrong, and the reviews were mixed. However, the awning appears for the moment to be doing its job.

Our new home has no shade trees, so we checked things out on the internet, and went with the motorized Eclipse model by Eclipse. The installation went smoothly but was very expensive at over $2,000 from the Eclipse dealer for a 20-foot long awning. I wish I would have purchased factory direct by not ordering from a dealer as it would have saved us a lot of Benjamins. The awning operates with the push of a button, and since we didn’t want to worry about Eclipse sensors failing as we’d read, we didn’t get any. The lateral arms are thinner than I expected, but they’re rated for 30mph winds, so hopefully, they will last more than a few years.

We just had our Eclipse retractable awning installed. It looks almost like the advertised one (the one in the ad was Photoshopped to make it look better) and the one we had our hands on at the retail store. Color fabric is UV protected, but it’s not waterproof which I am not happy with. I’m hoping the color doesn’t fade during the upcoming season like our last one. The motorized cover extends effortlessly like some online reviews state, and shades most of our deck. We relied on decent consumer testimonials, so we’ll see how ours does over the next couple of years and if it’s worth the higher cost and rating.